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questions & answers

Frequently asked questions

What is cashyou?

cashyou is the benefit app for young people and students.

What does the cashyou app offer?

In the cashyou app you will find exclusive discounts (redeemable on site or online), exciting lotteries, online cashback and, if you have stored your UBS payment methods, in-store cashback with various partners, where you automatically receive money back after your purchase.

How do I register with cashyou?

You can register directly here on the website or download the cashyou app from the App Store or Google Play Store and create an account in the app.

Does the cashyou app cost anything?

No, the cashyou app is free.

How do the discount coupons work?

You can redeem a coupon by clicking on the corresponding coupon in the cashyou app and confirming the redemption. Please make sure to only confirm the redemption if you really want to redeem the coupon. Accidental redemptions cannot be reversed. Once you have confirmed the redemption, a QR code, numerical code, barcode etc. will appear, which you can show at the checkout or enter in an online shop.

How does in-store cashback work?

Activate cashback by adding your UBS payment method in the app and then automatically receive cashback from our in-store cashback partners after your purchase with a saved payment method.

How does Online Cashback work?

Collect online cashback when you visit the websites of our online cashback partners through us and make purchases in accordance with the stated conditions. Please note that you can only withdraw your collected cashback to a UBS account.

I was not granted a coupon after I redeemed it on the spot. Can I reactivate it?

No, a coupon will not be unlocked again if a partner has not granted it. In this case, however, we would be grateful for feedback to info@cashyou.ch so that we can get in touch with this provider and address the incident.

Why can I not redeem a certain coupon in the app?

The reason why you cannot redeem a certain coupon in the cashyou app may be that the coupon is not redeemable indefinitely and you have already reached the maximum number of times you can redeem this coupon. You can see how many times a coupon can be redeemed on the top right of the coupon.

I have not received any cashback. How should I proceed?

Regardless of whether it is in-store or online cashback, you can simply add a claim in the customer support section of your profile and we will take care of it.

Who can register with cashyou?

You may register with cashyou if you are between 12 and 30 years old and in an apprenticeship. You are in an apprenticeship if you are enrolled at a university, university of applied sciences, technical college, high school, high school, vocational high school, secondary school or secondary modern school in Switzerland or if you are in a regular apprenticeship (apprenticeship). As long as you meet these requirements, you can use cashyou.

Do I have to download the cashyou app to use the cashyou offer?

Yes, to see the offers of cashyou, you need the cashyou app. You can download it from App Store or the Google Play Store.

How can I delete my cashyou account?

If you wish to delete your account, you can inform us by email to info@cashyou.ch. We will delete your account for you. Your cashyou account will be automatically deleted on your 31st birthday at the latest.

Who can I contact if I have a problem or further questions?

Please feel free to email us at info@cashyou.ch or write to us at WhatsApp at +41 76 213 12 21. We are also open to your ideas and suggestions.

Question not answered?

No problem, just contact us and we will answer your question as quickly as possible

All cashbacks, discounts and lotteries are available in the cashyou app